Customer Service

Frequently Asked Questions

At Graduation Cap and Gown, we value your questions. We understand you may have inquiries regarding placing orders and other matters. Below are the queries frequently asked by our customers and the best answers we can provide.

placing an order Ordering, shipping, payment, pricing and more.
How long will it take for the order to arrive?

This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.

First there is a processing time. It generally takes two to three weeks for standard processing time. You can pay a quick or rush fee for each item ordered (which ranges from $4.95 to $9.95) for an expedited process time) which will reduce the processing time (to as quick as one day or one week).
* Custom Orders may not apply to expedite processing times.

Second there is the shipping time (which is not the same as the processing time). Standard UPS shipping takes about a week to get to you depending on how far you are from our office in Texas. You can reduce this time by paying for faster shipping such as 3-Day Select or 2nd Day Air. Just remember the shipping time is in addition to the processing time and you need to add together both the production time and the shipping time to get a time estimate for your order.

How much is the shipping?

Shipping costs would depend on the quantity of the items and the shipping method you choose.

You can check your total shipping cost whenever you place an order.

Do you entertain international orders?

Yes! Shipping is from Monday to Friday only.

How do we pay?

We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal.

Why won't your system accept my credit card?

Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file.

When does 'Free Shipping' apply?

Graduation Cap and Gown offers free GROUND shipping for all orders over $999.00. If your order does not meet this, minimum shipping charges will apply.

General Information Address, phone numbers, product samples and more.
What is your mailing address?

7700 Windrose, Third Level, Plano, TX 75024

How do we give you a call?

You may call us at .

Do you have any local stores nearby?

As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!

Returns and Exchanges
In the case of returning item/s, what is your policy?

Product requests for returns/exchanges must be made within 14 days from the date the product was shipped.

For more detailed information about our policy, please visit our Refunds and Returns page.

How do I send my items back?

A "Return Merchandise Authorization" (RMA) number must be obtained from Graduation Cap and Gown before returning any products.

For more detailed information about our policy, please visit our Refunds and Returns page.

When will I get my refund?

To receive a refund for the purchase price in the original form of payment we must be made aware within 14 days. Please make sure all return processes are done promptly so we are able to work on your replacement product or refund in a timely manner.

For more detailed information about our policy, please visit our Refunds and Returns page.

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