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FAQs about Graduation Caps and Gowns

At Graduation Cap and Gown, we value your questions. We understand you may have inquiries regarding placing orders and other matters. Below are the queries frequently asked by our customers and the best answers we can provide.


Placing an order

How long will it take for the order to arrive?

This is an important question and it comes up often. There are two times you need to be aware of and you need to add them together to get an estimate of how long it will take to get your order.

First there is a processing time. It generally takes 2-4 business days to process your order and ship out. Second there is the shipping time (which is not the same as the processing time). It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days. Just remember the shipping time is in addition to the processing time.  You need to add together both the production time and the shipping time to get a time estimate for your order.
* All custom products take 2-3 weeks to process and produce plus the shipping time.

How much does the shipping cost?

Shipping costs would depend on the quantity of the items and the shipping method you choose.

You can check your total shipping cost whenever you place an order at the checkout page.

Do you entertain international orders?

We will ship to some foreign locations. Such locations generally include Canada, Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. Also if possible it is always easier for us to ship to a US-based shipping address and you will always save on shipping costs if you can arrange for a US-based address to receive the shipment. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally. 

* Graduation Cap and Gown IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We cannot look up this information (and it often varies based on international law and code changes). We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that Graduation Cap and Gown pay the fee before receiving the returned item and Graduation Cap and Gown cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

How methods of payment do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, American Express), as well as PayPal.

Why won't your system accept my credit card?

Most credit card rejections are because your address does not match the address on record with your credit card company. Sometimes it's just a matter of a single digit off a mis-capitalization a dash or something very minor like that. Please try to re-enter your address to match what your credit card company has on file. Or you can give us a call and we will be happy to place the order over the phone.


General Information

What is your mailing address?

3100 Airway Ave, Suite 116

Costa Mesa, CA 92626

How do we give you a call?

You may call us at 1-866-217-1064 

Do you have any local stores nearby?

As an online retailer, we do not have any. But we assure you that you’ll be given only the best to make your online shopping experience a pleasant one!


Returns and Exchanges

In the case of returning item/s, what is your policy?

Product requests for returns/exchanges must be made within 14 days from the date the product was shipped.

For more detailed information about our policy, please visit our Refunds and Returns page.

How do I send my items back?

Please visit our Refunds and Returns page, you can provide us your order number and email address and we will process your request.

When will I get my refund?

To receive a refund for the purchase price in the original form of payment we must be made aware within 14 days. Please make sure all return processes are done promptly so we are able to work on your replacement product or refund in a timely manner.

For more detailed information about our policy, please visit our Refunds and Returns page.